What does 'FT/WG' cover in this service?

FT/WG denotes field technician service with white-glove handling: on-site technician dispatch for diagnosis and repair plus professional handling and documentation at completion. See your service agreement for detailed scope and exclusions.

When does coverage begin?

Coverage typically begins on the service start date specified on the purchase order or activation document. Confirm start-of-service with the ordering contact or service activation email.

Is parts replacement included?

This service includes on-site diagnosis and repair; parts replacement may be included depending on the terms documented in the service contract. Review the contract schedule for covered replacement parts and exclusions.

Can I purchase this for multiple sites?

Yes. The service can be contracted for multiple locations; site-specific logistics and scheduling will be defined in the order and service annex.

Samsung 5 Year Field Technician White Glove Service — MPN P-LM-2NWX32B

In Stock

Samsung SAMSUNG 5 YR FT/WG — 5 Year Field Technician Coverage | On-site, White Glove

Name: Samsung SAMSUNG 5 YR Field Technician / White Glove Service — 60 Months, On-site Coverage, MPN P-LM-2NWX32B
Brand: Samsung
SKU: P-LM-2NWX32B
Price: 735.43 USD
Availability: InStock
Rating: 4.5 (33 reviews)

Samsung

MPN: P-LM-2NWX32B

$735.43$1,163.00

Free shipping on orders over $500

Authorized Dealer — Full manufacturer warranty

Key Features

Service type: Field Technician with White Glove handling
Term length: 60 months
MPN: P-LM-2NWX32B
Delivery: On-site dispatch
Vendor: Samsung
Category: Professional services / extended coverage
Minimize downtime with 60 months of on-site field technician support via MPN P-LM-2NWX32B
Reduce logistics overhead with white-glove handling using consolidated service scope and single contract

Keep business-critical systems running through a single, 60-month service commitment that pairs field technician dispatch with white-glove handling. Designed for infrastructure teams that need predictable availability, this offering (MPN P-LM-2NWX32B) prioritizes on-site response and technician-led repairs to reduce logistics overhead and administrative escalations. Service scope focuses on rapid diagnosis, replacement of failed components where permitted, and professional handover after repair. For procurement, this consolidates parts, labor and onsite labor into a single contracted term — simplifying budgeting and reducing supplier fragmentation. For operations, it shortens restoration timelines and avoids extended depot cycles. Choose this service when sustained on-prem presence and consistent response quality matter more than lower-cost, remote-only alternatives.

Ideal For

Sustain on-prem Samsung appliances and peripherals with priority on-site repairs
Consolidate multi-year support costs for an equipment refresh cycle
Provide guaranteed field technician coverage for remote branch locations
Replace remote-only support agreements where hands-on intervention is required

Why This Product

1Include on-site field technician dispatch via MPN versus remote-only support contracts
2Provide consistent white-glove handling and handover documentation versus ad-hoc repairs
3Consolidate parts, labor and onsite tasks under a single 60-month purchase order
4Shorten mean time to repair with technician-led interventions instead of depot turnaround