Does this service cover multiple devices under one contract?

Yes. You can deploy the service across multiple eligible devices by listing them on the purchase order; site-level logistics and any per-device terms will be defined in the service schedule.

How are service requests initiated?

Service requests are initiated through the designated support channel specified in the agreement. The order will include contact and escalation paths for requesting on-site dispatch.

Are response SLAs included?

Response expectations and any SLAs are defined in the service contract. Consult the contract annex for the applicable response times and priority levels.

Can I convert an existing remote support agreement to this on-site service?

Conversion is possible subject to vendor approval and contract terms. Coordinate with procurement and your Samsung service representative to map existing coverage and transition timing.

Samsung 5 Year Field Technician Service — MPN P-LM-2NWX46HE

In Stock

Samsung SAMSUNG 5 YR FT — 5 Year Field Technician Coverage | On-site, Enterprise Support

Name: Samsung SAMSUNG 5 YR Field Technician Service — 60 Months, On-site Coverage, MPN P-LM-2NWX46HE
Brand: Samsung
SKU: P-LM-2NWX46HE
Price: 602.92 USD
Availability: InStock

Samsung

MPN: P-LM-2NWX46HE

$602.92$954.00

Free shipping on orders over $500

Authorized Dealer — Full manufacturer warranty

Key Features

Service type: Field Technician (on-site)
Term length: 60 months
MPN: P-LM-2NWX46HE
Delivery: On-site technician dispatch
Vendor: Samsung
Category: Professional services / extended support
Reduce downtime with 60 months of on-site field technician support via MPN P-LM-2NWX46HE
Simplify procurement with a single 5-year agreement using defined service terms

Drive predictable availability with a five-year field technician agreement focused on on-site remediation. This 60-month offering (MPN P-LM-2NWX46HE) delivers technician dispatch for diagnosis and in-situ repairs to maintain continuity across installed Samsung equipment. Designed for IT teams that require consistent service levels, the agreement centralizes support delivery under a single term to simplify invoicing, service records and vendor coordination. Response and technician activities are executed according to the contractual scope; service records and completion documentation are provided for audit and operations handover. Choose this contract where hands-on interventions, controlled repair workflows and fixed-term budgeting matter more than lower-cost remote-only support tiers.

Ideal For

Provide multi-year on-site repairs for Samsung infrastructure in data centers
Standardize support across distributed branch locations with a single contract
Cover mission-critical appliances needing hands-on interventions
Replace short-term service renewals with a consolidated 5-year commitment

Why This Product

1Offer hands-on, on-site repairs via field technicians versus remote-only troubleshooting
2Consolidate multi-year support costs into a single 60-month purchase order
3Provide documented completion and service records for compliance and audits
4Retain consistent technician engagement across the asset lifecycle compared to ad-hoc contracts