How fast is the 'same-day' response window?

Same-day means a technician is dispatched with the objective of arriving on the same calendar day the incident is logged and qualifies for on-site coverage, including weekends.

Does this service support Fibre Channel configurations?

Yes. The Nimble CS3000 platform supported by this service can include Fibre Channel interfaces; on-site technicians will validate both Ethernet and Fibre Channel SAN connectivity as part of troubleshooting.

What identification do I need to provide to open a same-day dispatch?

Provide the array model (CS3000), serial number, site contact and access instructions, and the MPN (P-LE-BPHX25S) when opening the service ticket to expedite same-day dispatch.

Can this service be used for predictive failures identified by InfoSight?

Yes. Predictive alerts from InfoSight for the CS3000 are valid triggers for same-day on-site dispatch to mitigate impending hardware failures before they impact production.

Samsung

SAME DAY INCLUDING WEEKEND ON-SITE

In Stock

Samsung SAME DAY INCLUDING WEEKEND ON-SITE — Nimble CS3000 210 TB support | Same-day, 10 Gigabit Ethernet

Name: Samsung SAME DAY INCLUDING WEEKEND ON-SITE — 12 Months, Same-Day On-Site Support for Nimble CS3000 SAN Array
Brand: Samsung
SKU: P-LE-BPHX25S
Price: 1092.81 USD
Availability: InStock

Samsung

MPN: P-LE-BPHX25S

$1,092.81$1,729.00

Free shipping on orders over $500

Authorized Dealer — Full manufacturer warranty

Key Features

Same-day on-site response including weekends
Service scoped to Nimble CS3000 SAN Array
Applies to systems with 210 TB installed HDD capacity
Targets 4U rack-mount CS3000 chassis
Validates 10 Gigabit Ethernet SAN links during service
MPN reference: P-LE-BPHX25S
Provide same-day on-site response with coverage including weekends for Nimble CS3000 (MPN P-LE-BPHX25S)
Dispatch certified technician with priority handling for CS3000 incidents and 210 TB configurations

When storage incidents threaten production systems, same-day on-site support shortens restoration time for your Nimble CS3000 array. This service guarantees technician arrival on the same calendar day the incident is accepted, applicable seven days a week. It is scoped to the Nimble CS3000 SAN Array (210 TB installed HDD capacity, 4U rack chassis) and focuses on hardware faults, drive failures, and connectivity issues over 10 Gigabit Ethernet uplinks. Dispatches are coordinated with your IT team and leverage available InfoSight telemetry for rapid diagnosis before arrival. Same-day on-site coverage is intended for environments where extended degraded performance is unacceptable and where rapid physical intervention significantly reduces business impact. Choose this level when you need the fastest practical physical response short of hot-spare swaps or on-prem engineer retention.

Ideal For

Immediate on-site intervention for CS3000 drive failures impacting RAID rebuilds
Same-day physical repair when clustered hosts report SAN path loss over 10 Gigabit links
Rapid on-site diagnosis after predictive hardware alerts from InfoSight on CS3000
Replace critical failed components in the 4U CS3000 chassis to restore capacity quickly

Why This Product

1Same-day arrival for incidents versus standard next-day services
2Priority dispatch reduces application SLA exposure compared with remote-only plans
3Directly targets CS3000 hardware configurations to speed parts and expertise alignment
4Preferred when immediate physical intervention is required to avoid extended downtime